At Celtic Green Energy Limited, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people in connection with our business, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or in writing to Celtic Green Energy, Unit 13, Church Road Industrial Estate, Gorslas, Llanelli, Carmarthenshire. SA14 7NN. Alternatively, you can telephone 01269 500388.
Who are we?
We’re Celtic Green Energy Limited, a Renewable Energy Installer, offering a range of innovative resources and products for the domestic, commercial, industrial and agricultural sectors. Celtic Green Energy Limited is a company registered in England and Wales (number 08544634) and is registered for VAT (number 265661581). The registered address is Celtic Green Energy, Unit 13, Church Road Industrial Estate, Gorslas, Llanelli, Carmarthenshire. SA14 7NN
How do we collect information from you?
We obtain information about you when you use our website, for example, when you subscribe to our newsletter. Website usage information is collected using cookies. We also collect information if you fill in our email contact form, send us an email, an order form at a conference or exhibition or participate in a competition or if you fill in a form requesting that we send you information.
We may also receive information about you from third parties, for example if you submit information requesting information on renewable products to a lead generating agent for items such as solar panels, solar batteries, heat source pumps, insulation products etc. who might might provide us with information about you.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
If you purchase any products from us your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We collect information about you to manage your account and, if you agree, to email you about special offers we think may be of interest to you.
In the following circumstances we will use your information to carry out our contract with you:
We may also use your personal information for our legitimate business purposes. One of these is to send you direct marketing. We have an interest in making sure our marketing is relevant to you, so we may process your information to send you marketing that is tailored to your interests.
Other legitimate interests include:
Whenever we use your personal information for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights.
We will not contact you for marketing purposes by email or post unless you have given your prior consent or if you have indicated that you do not wish to be contacted.
You have a choice about whether or not you wish to receive information from us. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone 01269 500388.
You can also contact us in one of these ways to object to us using your information for the other purposes mentioned (unless the law allows or requires us to use your information even if you object), but please bear in mind that if you object this may affect our ability to carry out these tasks for your benefit.
Who can see your information?
Your information may be processed by our staff or by the staff of third parties we work with to deliver our business. Processing can mean any activity that involves the use of information about someone that can identify them. All uses, for example, obtaining, recording, storing, disclosing, organising, retrieving, deleting and destroying are types of data processing. We take measures to ensure that third parties processing your information on our behalf are acting lawfully in accordance with our instructions and are subject to appropriate confidentiality requirements. We also have adequate technical and organisational safeguards in place in our company and with third party processors to protect your information. Third party processors of your information include:
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
When you are using our secure online payment pages, your payment is processed by a third party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
How you can access and update your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at: firstname.lastname@example.org or write to us at: Celtic Green Energy, Unit 13, Church Road Industrial Estate, Gorslas, Llanelli, Carmarthenshire. SA14 7NN. Alternatively, you can telephone 01269 500388.
We want to make sure that your personal information is accurate and up to date, so if you change email address, or if any of the other information we hold is inaccurate or out of date you may ask us to correct or remove it.
You also have the right to ask us to delete any personal information we hold about you. We only hold your personal information for as long as is necessary for the relevant activity, except as required by law, but if you would like us to delete it sooner please contact us in one of the ways listed above.
Your right to lodge a complaint
If you have a complaint about our use of your personal information please email us at: email@example.com, write to us at: Celtic Green Energy, Unit 13, Church Road Industrial Estate, Gorslas, Llanelli, Carmarthenshire. SA14 7NN or telephone us on 01269 500388. and we will do our best to solve the problem for you. If we can’t resolve the problem you have the right to lodge a complaint with the Information Commissioner’s Office https://ico.org.uk.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we use our best efforts to ensure its security on our systems. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Our internal procedures cover the storage, access and disclosure of your information.
Use of ‘cookies’
For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and those websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function if you do this.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in January 2023.