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At Celtic Green Energy Ltd, we are committed to delivering high-quality renewable energy installations with honesty, transparency, and exceptional customer care. As a TrustMark-registered business, we follow strict standards to ensure your home energy upgrade is safe, professional, and compliant with UK regulations.
We are registered with:
TrustMark, the UK Government-Endorsed Quality Scheme
MCS (Microgeneration Certification Scheme)
RECC (Renewable Energy Consumer Code)
Our TrustMark registration ensures:
Verified business practices
Financial protection for customers
Dispute resolution support
Compliance with consumer law
You can verify our TrustMark status here.
When you work with Celtic Green Energy Ltd, we provide a comprehensive contract pack that includes:
A clear breakdown of the proposed solar installation
Total cost and payment schedule
Estimated energy savings and system performance
Our public liability insurance and professional indemnity details
Manufacturer warranties (e.g. panels, inverter, battery)
Our installation warranty
Our Complaints Procedure and ADR (Alternative Dispute Resolution) provider information
A 14-day cooling-off period
A copy of the TrustMark Customer Charter
📝 You can download a sample of our customer contract [here]. (Add link to a sample PDF)
We take all feedback seriously. If you have concerns, we encourage you to contact us directly:
Email: info@celticgreenenergy.co.uk
Phone: 01269 500388
If we are unable to resolve your complaint, you can escalate it via our ADR provider, in line with TrustMark requirements. Details will be provided in your contract.
We are fully insured and compliant with all TrustMark and MCS requirements.
Details of our coverage:
Public Liability Insurance: up to ?
Professional Indemnity Insurance: up to ?
Installation Warranty: typically 5 years
Manufacturer Warranties: up to 25 years (depending on product)
Over 13 years of experience in renewable energy installations
Trusted partner of Octopus Energy
5-star rated for customer service
Based in Gorlas, Carmarthenshire – proudly serving Wales and beyond